Menu:

 
What does it mean to design experience? The artists and crafters of our digital lives owe all the credit due to them. But what else do we experience when we find interest in a product, when we release our own product?
"The unforeseen cost, of course, is that those extra features hurt usability.

But we know all this. There is plenty of literature on the subject, and good usability is table stakes for a modern product. If your product isn't usable, your business is in a dangerous position. Maybe you can get by in the short term by boasting your killer feature set; but the fact is that if people can't figure out how to use your bells and whistles, you're going to feel it on your bottom line sooner or later."1
And that goes for everything. The packaging is a part of the user experience, the customer service is a part of the user experience, the instructions are a part of the user experience, the purchasing, and of course, using the product is a part of the user experience. It’s not a feature-fest, it’s about the experience.

Design should be invisible.
  1. Roderick McMullen; Usability Is King For Your Product. Here's How We Can Finally Measure It
 


Comments


Comments are closed.